Customer Service Advisor

Customer Service Advisor

Working as part of a small team reporting into the Customer Experience Manager, you will provide a world class support service to all our customers. Handling customer's queries regarding a wide range of apprenticeship learning products in various industries, providing excellent service standards and maintaining high customer satisfaction.

Key Accountabilities will include:

  • To build exceptional relationships with our internal and external customers, delivering a best in class service that meets our customers' and apprentice needs.
  • Provide exceptional customer support to new and existing customers from inbound enquiries from numerous sources (voice, email and online enquiries)
  • Process transactions, use integral systems and complete tasks accurately and in a timely and efficient manner, resolving any issues promptly and keeping all stakeholders informed.
  • Undertake a range of administrative tasks with a high degree of personal responsibility and judgement working to a standard of accuracy as defined by the team manager.
  • Contribute positively to the team to achieve business objectives and improve efficiency of processes and systems.
  • Work flexibly within the team and across the division according to business needs.

Qualifications, Experience and Skills:


  • Previous experience of working in customer service environment
  • Excellent communication skills both written and oral with the ability to communicate with stakeholders at all levels
  • Ability to collect and input important and personal details correctly
  • Ability to plan and prioritise workload
  • Adaptable and ability to work on own initiative
  • Possesses good keyboard skills and ICT competence
  • Driven to achieve personal goals and team targets
  • Maths GCSE Grade C or equivalent (or be willing to work towards)
  • English GCSE Grade C or equivalent (or be willing to work towards

Total People is one of the largest providers of apprenticeships and work-based learning in the northwest. For more information on what we do please visit us at If you feel you could make a difference in this rewarding and growing sector, please visit our website to apply!

Total People is an equal opportunities employer. Applicants must demonstrate in their application their ability to meet the key responsibilities, key result areas and Qualifications/Skills and Experience detailed within the job description.

The closing date for this job advert is 25/05/2021 however sometimes the job advert may close early if we receive a good response, so we recommend you apply at your earliest opportunity.

This role is on a permanent, full time (37 hours per week) basis.

Total People is committed to the safeguarding, protection and wellbeing of young people and adults. This post is subject to a Disclosure and Barring Service (DBS) check.


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