Customer Service Advisor

Customer Service Advisor

Working as part of a small team reporting into the Customer Experience Manager, you will provide a world class support service to all our customers. Handling customer's queries regarding a wide range of apprenticeship learning products in various industries, providing excellent service standards and maintaining high customer satisfaction.

Key Accountabilities will include:

  • To build exceptional relationships with our internal and external customers, delivering a best in class service that meets our customers' and apprentice needs.
  • Provide exceptional customer support to new and existing customers from inbound enquiries from numerous sources (voice, email and online enquiries)
  • Process transactions, use integral systems and complete tasks accurately and in a timely and efficient manner, resolving any issues promptly and keeping all stakeholders informed.
  • Undertake a range of administrative tasks with a high degree of personal responsibility and judgement working to a standard of accuracy as defined by the team manager.
  • Contribute positively to the team to achieve business objectives and improve efficiency of processes and systems.
  • Work flexibly within the team and across the division according to business needs.

Qualifications, Experience and Skills:

Essential:

  • Previous experience of working in customer service environment
  • Excellent communication skills both written and oral with the ability to communicate with stakeholders at all levels
  • Ability to collect and input important and personal details correctly
  • Ability to plan and prioritise workload
  • Adaptable and ability to work on own initiative
  • Possesses good keyboard skills and ICT competence
  • Driven to achieve personal goals and team targets
  • Maths GCSE Grade C or equivalent (or be willing to work towards)
  • English GCSE Grade C or equivalent (or be willing to work towards

Total People is one of the largest providers of apprenticeships and work-based learning in the northwest. For more information on what we do please visit us at www.totalpeople.co.uk. If you feel you could make a difference in this rewarding and growing sector, please visit our website to apply! www.totalpeople.co.uk/about/careers

Total People is an equal opportunities employer. Applicants must demonstrate in their application their ability to meet the key responsibilities, key result areas and Qualifications/Skills and Experience detailed within the job description.

The closing date for this job advert is 25/05/2021 however sometimes the job advert may close early if we receive a good response, so we recommend you apply at your earliest opportunity.

This role is on a permanent, full time (37 hours per week) basis.

Total People is committed to the safeguarding, protection and wellbeing of young people and adults. This post is subject to a Disclosure and Barring Service (DBS) check.

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