Senior Account Manager

Senior Account Manager

An exciting opportunity has arisen to join our Commercial Team as a Senior Account Manager on a permanent, full time (37 hours per week) basis.

This position is well suited to an enthusiastic, proactive and driven individual, who will lead, manage and develop the MOL Account Management Team in achieving/exceeding profile of starts within budget while maintaining a market-leading customer experience for all MOL corporate partners and clients.

Why MOL?

MOL are an established national professional education provider. We specialise in providing corporate and public programmes leading to qualifications for a range of disciplines including human resources, learning and development, management and leadership, property agency, conveyancing and project management.

We offer high quality blended, distance or live online learning products developed and delivered by specialists in the field.

MOL is part of LTE Group, the first integrated education and skills group of its kind, and the largest social enterprise in the country dedicated to learning, training and employment.

Our group is driven by a strong social mission, committed to improving lives and economic success and reinvesting for the public good as a not-for-profit organisation. Our strategic aim is to be a national leader in the development and delivery of education and skills.

What does the role entail?

As a Senior Account Manager, you will lead, manage and develop the MOL Account Management Team while maintaining a market-leading customer experience for our corporate partners and clients.

You will be the main point of contact for and will fully manage our UK and international corporate contracts and relationships.

Your key responsibilities will be (further details within the job description):

  • Day to day management and key contact point for UK and international corporate contracts
  • Leading managing and developing the Account Management team to ensure a first class client/partner experience
  • Developing client relationships and recognising the cultural needs of international clients
  • Continuous improvement of the corporate customer experience
  • Responding to partner/client communication and leading on supporting clients/partners in understanding MOL's products
  • Reporting on partner and client progress and achievement using CRM/LMS systems
  • Managing the onboarding of corporate learners
  • Gathering market and customer intelligence and feedback
  • Growing the revenue with allocated partners as per agreed annual target
  • Identifying and negotiating with new partners who could be beneficial to MOL
  • Ensuring effective communication between Commercial, Product and Operational Teams to develop/improve internal processes and provide the best client/partner experience
  • Identifying and highlighting competitor threats to MOL client portfolio
  • Ability to demonstrate and communicate a full knowledge of all MOL products, relevant selling points and benefits.

MOL is an equal opportunities employer welcoming applications from all sections of the community. If you feel you could make a difference in this rewarding and growing sector, please visit our website to apply! www.mollearn.com/careers

All applicants must demonstrate in their application their ability to meet the Key Responsibilities, Key Result Areas and Qualifications/Skills/Experience detailed within the job description for shortlisting purposes.

Salaries are based on skills, qualifications and experience. All salaries are subject to job evaluation.

The closing date for this job advert is 11/05/2021 however sometimes the job advert may close early if we receive a good response!

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