An opportunity has arisen for a Customer Services and Admissions Assistant to join The Trafford College Group (TCG) and play a leading role in realising our vision to unlock the potential and foster the success of all our learners.
We are looking for someone who has experience of providing a high quality customer service and a range of services and support to internal and external customers. You must have previous experience of working in a busy customer orientated environment, dealing with a range of customer enquiries of a complex and in depth nature.
You will deal with enquiries and processing applications in a timely manner, converting enquiries into applications and capturing the data whilst ensuring compliance with GDPR. You will engage with applicants in a timely manner to make and secure the offer of a place at the College, you will also provide management reports on the status of the various stages of the application process. You will ensure adherence to customer service standards and the Group’s Admissions policies and procedures.
In order to be successful in this role you must have numeracy and literacy at level 2 or above, a basic IT qualification such as City &Guilds 4242 in Information Technology or ECDL and an NQV Level 3 in Customer Care or Business Administration. An NVQ Level 2 qualification in Information and Guidance would be desirable.
About TCG:- A Great Place to Work
The Trafford College Group has recently entered the next exciting phase of its journey through the merger with Cheadle and Marple 6th Form College. The merger will provide the Group with a unique opportunity to further shape and direct 16-19 and adult education across the borough of Stockport.
Every year, thousands of students join us on courses that are designed to further their career prospects, enable transition to higher education or simply satisfy a desire to learn new skills and support well-being. Employment at Trafford College Group brings many benefits including: -
Staff at Trafford College Group go above and beyond to ensure that our students get the best possible teaching and support to enable them to reach their ambitions. We expect the very highest standards for all of our students and this is evidenced year after year by our achievement and progression outcomes.
The Trafford College Group promotes, celebrates and values diversity and is committed to promoting equality for all. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job, as set out in the job description and person specification, will be guaranteed an interview.
The Trafford College Group is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at the Trafford College Group is subject to an Enhanced DBS Check via the Disclosure and Barring Service and any post in regulated activity will also be subject to an additional barred list check. The Group will meet the costs associated with this.
Please note that due to the volume of applications we receive we are unfortunately not able to respond to each applicant. If you have not been called for interview within 3 weeks of the closing date, you should assume that on this occasion your application has been unsuccessful.
This position is open to direct applicants only
We look forward to receiving an application from you.
Closing date for applications is 6th May 2022
** If sufficient applications are received the advertisement may close early. Please submit your application as soon as possible if you wish to be considered for the role **