At LTE Group we have an exciting opportunity for a 3rd Line Team Leader to join our Information Services Team on a permanent, full time (37 hours per week) basis.
What this role entails;
As a 3rd line Team Leader, you will provide in-depth technical support to a diverse range of customers and business units across varied technologies and systems. Able to work independently in a customer facing role, the third-line technician will be capable of making technical decisions independently to affect a positive outcome for the individual or business unit.
The 3rd Line team leader is responsible for the leadership of the 3rd Line Technician team. Mentoring them in technical skills and dealing with day-to-day management of the team and their individual appraisals and career development. The 3rd Line Team leader will deal with escalations of incidents from the 3rd line technicians.
Working to and understanding ITIL and ISO 27001 processes is essential as is participating in Change Advisory Boards and mentoring other technicians. Training and mentoring staff in the use of IT systems is an on-going requirement.
The skills and experience required for this role of include:
The benefits of working for LTE Group
As part of the LTE Group family, you will benefit from an excellent package including:
The LTE Group is an equal opportunities employer welcoming applications from all sections of the community. If you wish to apply for this fantastic opportunity, please visit https://www.ltegroup.co.uk/careers.
All applicants must demonstrate in their application their ability to meet the Key Responsibilities, Key Result Areas and Qualifications/Skills/Experience detailed within the job description for shortlisting purposes.
Salaries are based on skills, qualifications and experience.
The closing date for this job advert is 31/05/2022 however sometimes the job advert may close early if we receive a good response!