Customer Service Advisor (Advice and Admissions)

Recruiter
Activate Learning
Location
Oxford,United Kingdom
Salary
£15,000 - £20,000 Per Year
Posted
10 May 2022 13:03
Closes
01 Jun 2022 23:59
Reference
MAY20223886
Sector
Further Education
Job Level
Adviser
Specialism
Customer Service
Contract Type
Permanent
Hours
Full Time

Customer Service Advisor (Advice and Admissions)

Job role:

The purpose of this role is to deliver an exceptional customer experience, including telephone and multiple digital channels, which raises the reputation of Activate Learning and sets it apart from other providers.

The role will predominantly involve providing advice on the full range of services and courses offered at the college and sign-posting students and visitors to the appropriate service. You will arrange interviews, confirm offers, and liaise closely with faculty teams in order to convert applicants to enrolments. You will also provide reception cover.

What do you need to be successful in this role?

The ideal candidate will be resilient, solutions and target focused and able to multi task. The ability to input data accurately and efficiently, ensuring that records are kept up to date and changes are recorded in line with GDPR and our Privacy policies.

Therefore, if you are highly organised, IT literate, confident, customer focused and have the ability to interact with a variety of people in person, by phone and email, we would like to hear from you!

What are the benefits of this role?

There really is no limit in terms of your personal growth, development and career by joining one of the largest Education Providers in the UK. You will have a comprehensive development program as part of induction together with peer to peer learning, a formal development plan and support at every step of the way to set you up for success.

We offer a buddy system, a digital induction module and a close-knit community of experts and leaders across the Group to support the sharing of best practice and encourage individual growth. We have extensive technology in place to develop digital capability and flexible working arrangements will be considered for the right candidate.

What are the benefits of working for Activate Learning Group? 

At Activate Learning, we see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

 

Applications are reviewed and shortlisted on a rolling basis and we reserve the right to interview, appoint and close adverts early due to the volume of applications we receive.

We therefore encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application form.

Please note the title of this job advertisement has been changed for advertising purposes only. The successful candidate's job title will be: Advice and Admissions Adviser


Activate Learning is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK as we do not sponsor work permits and work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.

Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you. Should we require recruitment agency involvement, we will contact the agencies on our preferred suppliers list, and we would ask that you respect the relationships we have already built with these suppliers.