Client Services Coordinator (Admissions & Enrolment)

Client Services Coordinator (Admissions & Enrolment)

Client Services Coordinator (Admissions & Enrolment)


College location:                   East Surrey College (Redhill)

Salary:                                   £25,000 - £28,000 (Subject to qualifications, skills and experience)

Hours:                                   Full time, 8:45-17:00 (37 hours/week) with occasional evenings


We are currently seeking to appoint an enthusiastic Coordinator to join our friendly and professional Client Services department.


In this important role you will coordinate the services provided by Client Services Advisers while also maintaining and delivering an excellent level of customer service. You will also be responsible for supporting the Admission and Enrolment Manager to meet targets and delivery of services and to deputies as appropriate.


You will work closely with the Client Services Advisers by processing enrolments and authorised data amendments, ensuring accuracy and completion in line with College MIS guidance. You will be working in partnership with curriculum departments/external subcontractors and act as the key contact for all internal and external enquiries regarding student course information and advice. You will develop and maintain the knowledge required to advise customers on the enrolment service, and to maintain and file appropriate records in line with the audit requirements.


In addition to this you will also support the Head of Client Services with coordinating tasks to Advisers within the team, and contributing towards the Advisers 1-2-1 meetings and annual performance reviews.


The successful candidate must have:

  • Previous experience of working in an education environment (ideally in Admissions)
  • Confident in handling data/reports and Excel
  • Strong general IT skills
  • Strong communication and people skills
  • Confidence to communicate with all stakeholders across the College Group


Knowledge of Fees, Funding and Residency and HE/Advanced Learner loans is also desirable but not essential


If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments. 


*Applications will be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.


Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population.  We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.  Both College Campus’ are smoke-free zones. 

As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment.  Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.