Customer Success Executive

Customer Success Executive

We are seeking to recruit a new Customer Success Executive on a permanent, full-time basis within our Digital Recruitment team, based in our London National office with a hybrid working pattern (1-2 days in the office 3-4 working from home)

About the role

You will help onboard clients to our platforms, ensuring that their campaigns are accurately executed and delivered against goals. You will monitor and review client job postings and campaigns on AoC  Jobs and Education Recruiter, ensuring that all jobs are profiled correctly and the effectiveness of aggregator marketing campaigns. Responding quickly and accurately to our customer (Client or job seeker) enquiries via social media, email, or telephone, ensuring that all communication is professional and accurate.

You will also support on the continual delivery of the digital marketing plan and work with the Senior Digital Operations Manager to ensure that all email communications are delivered professionally and on time.

The Ideal Candidate

You will know the Recruitment industry/recruitment lifecycle, experience in a SAAS environment, and basic knowledge of HTML coding.

You will understand the principles of online marketing and the marketing of websites, including SEO, SEM, PPC and social media and proven experience of working in a Marketing Environment and with Software/Website CRM systems. You will have used Email Marketing Software and, ideally SendGrid

Working knowledge and experience in using a variety of social media marketing software, including Hootsuite, Twitter, Facebook, LinkedIn and Umbraco



If you think you have the skills, experience, and attributes to hit the ground running in this position, we would welcome your application.

To apply, please send us your current CV along with a cover letter detailing how your key skills, knowledge and experience meet the requirements of the person specification for the role along with a completed equal opportunities form to [email protected]. Please note that your equal opportunities form will be separated from your application and will not be considered by the shortlisting panel.

Please title your CV and covering letter in the following format: 'Forename Surname - CV' & 'Forename Surname - Cover Letter.'

Please note that all applicants must have the right to work in the UK to be considered for this role and will be expected to provide proof of this if invited for an interview.

Your application must be submitted and received by 23:59, Sunday 26 June 2022

AoC is an Equal Opportunities Employer.

**Thank you for your interest in working at AoC**