Customer Service Agent

Activate Learning
Reading,United Kingdom
£20,000 - £25,000 Per Year
10 Jun 2022 09:44
06 Jul 2022 23:59
Further Education
Job Level
Customer Service
Contract Type
Full Time

Customer Service Agent

Activate Learning now have an exciting opportunity for a customer focused professional to join our Contact Centre team.

We are a friendly and fast-paced team, taking inbound calls from students and applicants to provide a high standard of advice. We are based in Reading but take calls for all campuses of Activate Learning.

The responsibilities for this role will include providing tailored advice and information to prospective and current students via telephone, email and in person and understanding and applying practical knowledge of complex processes by utilising software systems such as CRM.

You will enrol applicants onto full-cost courses – taking payment and sending out correspondence as well as cashing up and running banking reports.

This is a permanent, full time role, working Monday to Thursday, 8.30am-5pm and Friday, 8.30am-4.30pm. Staff are expected to take it in turns to cover the attendance calls from 8-8.30am.


What do you need to be successful?

Candidates must have Maths and English at GCSE C/4 and above or equivalent, a good understanding of Microsoft apps such as Word and Excel and be willing to undergo training to use systems such as Microsoft Dynamics 365.

Successful applicants will have experience in working in an office or customer service environment, a proactive attitude to problem solving, excellent communication skills and be confident and enthusiastic while on the phone.


What are the benefits of this role?

You will be joining our established team of friendly advisers to ensure we deliver and maintain an exceptional service to all customers. In return, you will be a part of an enthusiastic, energetic team within a great working environment. Additional benefits available such as, incentive awards, birthday hour and team building exercises.


What are the benefits of working for Activate Learning Group?

At Activate Learning, we see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

We offer a buddy system, a comprehensive induction module and a close-knit community of experts and leaders across the Group to support the sharing of best practice and encourage individual growth. We have extensive technology in place to develop digital capability and flexible working arrangements will be considered for the right candidate.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone. Together, we will bring out the best version of yourself.


Applications are reviewed and shortlisted on a rolling basis and we reserve the right to interview, appoint and close adverts early due to the volume of applications we receive.

We therefore encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application form.

Please note the title of this job advertisement has been changed for advertising purposes only. The successful candidate's job title will be: Contact Centre Adviser


Activate Learning is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK as we do not sponsor work permits and work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.

Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you. Should we require recruitment agency involvement, we will contact the agencies on our preferred suppliers list, and we would ask that you respect the relationships we have already built with these suppliers.