About Northampton College
Northampton College is proud to be the leading provider of further education in the South East Midlands region. As a College, who have been rated by Ofsted as ‘good’ with outstanding features, we are committed to developing the professional and technical skills of our students, who are the workforce and leaders of the future.
The Reception, Post and Print Team are very proud to support Northampton College’s culture of high standards, an inclusive working and learning environment, and a professional committed workforce who are focussed on supporting our students to achieve the best they possibly can.
The entrance to our Campus at Booth Lane, is a busy vibrant area and the role of the Lead Receptionist is to act as an ambassador for the College by welcoming all visitors in a warm, courteous and professional manner in line with our values of inclusivity, respect and helping each other to enhance the lives of our students. You will also coordinate a central communication point to support and protect the wellbeing of our students their parents/guardians and staff throughout the day.
The College’s central telecommunication system is also located within the reception area, and you will be required to handle all telephony enquires in the same warm, courteous and professional manner. The focus of this post is to ensure that all customers, students and staff receive the highest standard of customer care throughout the day, in line with the College’s policies and procedures. As part of the wider team, full training will be given to enable you to support both the print and post roles during periods of annual leave and absence.
The Successful Candidate
The successful candidate’s knowledge, skills, experience, abilities and qualities will include:
• Educated to level 2 GCSE standards
• Experience of working within a customer service focussed, face to face environment.
• Experience of dealing with customers over the telephone
• Strong keyboard and/or word processing skills using Microsoft Office Packages
• High levels of attention to detail
• Ability to prioritise a changing workload
To apply please save a copy of the below Employment Application Form, complete fully and email to [email protected] when you will then receive confirmation of receipt of application.