Client Services Advisor

Client Services Advisor

Client Services Advisor

College location:               East Surrey College Redhill

Salary:                               £20,688-£22,537 (Subject to qualifications, skills and experience)

Hours:                                Full time (37 hours/week)

We are seeking to appoint an enthusiastic and focused Client Services Advisor to join our friendly and professional team. 

Working closely with the Head of Client Services, you will be responsible for providing information and advice to prospective students, and delivering an excellent level of customer service both over the phone and in person. You will understand and apply, or be willing to upskill and apply the ESFA funding rules that apply to the College’s courses.

In this front facing role you will be responsible for responding to all internal and external enquiries in a timely and efficient manner, accurately processing enrolments and authorised data amendments, processing learner applications and organising interviews with tutors. You will also undertake initial student assessment interviews, process course offers in a timely manner and provide initial guidance to learners on financial and additional support opportunities where relevant.

The successful candidate must have:

  • Previous experience of providing advice & guidance and support to learners
  • Previous experience of using databases, data entry and running reports
  • Strong attention to detail
  • Excellent IT skills with previous knowledge of Microsoft Office packages such as Word, Excel, PowerPoint and Outlook
  • Exceptional customer service skills

Experience of working within the further education sector and knowledge of related issues would also be desirable.

 

If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.  

*Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.

Please refer to the attached Job Description, Person Specification and Competency Framework and apply using the button below.

 Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population.  We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adultsand expect all staff and volunteers to share this commitment.  Both College Campus’ are smoke-free zones. 

As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment.  Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.