Support Services Coordinator

Support Services Coordinator

Job Title Support Services Co-Ordinator

Starting Salary £22,227 per annum

Location Harlow

Full time



The Employability, Innovation and Skills Academy deliver a wide range of courses that are aimed at helping unemployed people gain the knowledge and skills to progress into long term employment and upskilling/reskilling of adult learners to progress or change their career. We work closely with the Job Centre Plus and other partners to run courses that are tailored to the current labour market.

We are seeking an individual to work within the Support Services team to help support the smooth running of our adult education provision. Experienced in a customer focused and administrative role is essential.  You will also need to have strong communication skills, an ability to work under pressure, be competent using ICT and have a can-do attitude that shows flexibility and the ability to adapt to change. 

Some of the duties will include support with tracking and monitoring the delivery of qualifications, administration of the adult provision (contacting learners, registration and certification of qualification, providing information, advice and guidance and assisting with booking external delivery venues) and communicating with job centre plus and other referral agencies.

What we are looking for

The ideal candidate will:

  • Have a good level of English and maths, minimum level 2 or equivalent
  • Preferred experience of working with the unemployed and external agencies
  • Good working knowledge of Microsoft Office
  • Excellent communication skills, both verbally and in writing

What we can offer

The successful candidate can expect the College to fund any training required for the role, investment in their professional development, opportunities to further their career as well as an excellent benefits package including 30 days annual leave plus bank holidays.

To apply

Please visit to download an application pack. Please return the Equality and Diversity form along with your application form, as your application will not be progressed without it.

Still unsure if this is the right role for you?

Contact Emma Webber or Wendy Martin on 01279 868 036 for an informal discussion.

Closing date for applications is 5th December 2022

Interviews expected 12h December 2022

This college is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.

As an equal opportunity employer, we welcome applications from all sections of the community.