Student Experience Support Leader

Student Experience Support Leader

Student Experience Support Leader
Ref: 14471

Location: Based at Wakefield College

We have a fantastic opportunity for a Student Experience Support Leader to join our team, due to the existing postholder gaining a promotion within the College Group.

As a Student Experience Support Leader, you will have a pivotal role in ensuring a student experience of the highest quality. We are looking for someone who is passionate about student's achieving their potential and preparing students not only for college life but for life and work beyond college. This is a very diverse role, working in a busy environment, where you will get to liaise with lots of different staff and stakeholders with the student at the heart of the role.

Working within the Student Experience department, you will be responsible for:

-Providing a presence in student facing areas to address student engagement and reinforcement on behaviours with high expectations, standards and security procedures.

-Providing leadership for defined aspects of student experience and support services to ensure that all students on the campus are given the highest level of individual support to achieve their learning aims.

-Contributing to the retention and achievement of our learners ensuring a quality student experience service of the highest standard.

-Leading on a day-to-day basis on student support conduct and disciplinary issues and liaising with relevant managers and external partners to provide support services to students under the instruction of the Local College Director.

-Act as a key point of contact for internal services, parents and stakeholders and work with them to support the students.

As a Student Experience Support Leader, you should have -

-Level 4 qualification

-GCSE A*- C / 9 - 4 in English and Maths or Level 2 equivalent

-Considerable experience of supporting post 16 learners within an educational or training setting

-Experience of successfully negotiating with a range of stakeholders in a pastoral and student support setting

-Proven ability to be able to plan and co-ordinate own activities as well as co-ordinate activities of others through the liaison with a diverse range of students, staff and agencies

For further details about this opportunity, please refer to the job description and person specification above.

Benefits
Hours of work: 37 hours per week

Salary: £27,585 - £29,260 per annum

Ten other benefits for new colleagues joining the department -

-Generous annual leave - 43 days (including bank holidays and College closure days)

-Great employer contribution pension scheme

-Personal and professional development opportunities

-Discounted Metro Card scheme

-Access to Employee Assistance Programme, with initiatives to support mental health and wellbeing

-Reduced price personal gym membership

-Cycle to Work scheme

-Access to a wide range of high street discounts (retail, supermarkets and restaurants)

-Staff Recognition Awards

-Sociable, feel-good days and celebration events

Closing date: Monday 5 December 2022
Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.

Provisional interview date: Monday 12 December 2022
See what we have to offer and come and join us. You won't be disappointed.
Working for the Heart of Yorkshire Education Group
We are an ambitious and dynamic further education group, based in Yorkshire, with Colleges in Castleford, Selby and Wakefield. We are highly inclusive and are passionate about our learners - they are at the heart of everything we do.

Our People Strategy is focused on building a fantastic, caring culture and ensuring the wellbeing of our staff.

Our Group is committed to safeguarding the welfare of all students and this post will be subject to Enhanced Disclosure from the DBS.

We aim to develop a workforce that reflects the diverse community we serve and positively encourage applications from all.

Join us!