Customer Service Advisor- Reception

Eastern Colleges Group
Bury St Edmunds [Suffolk]
£18,828 - £18,828 Per Year
19 Jan 2023 16:50
08 Feb 2023 08:00
Further Education
Job Level
Administrator / Coordinator/ Assistant
Customer Service
Contract Type
Full Time
Organisational Type
General Further Education College

Customer Service Advisor- Reception

Customer Service Advisor- Reception  

West Suffolk College, Bury St Edmunds  

37 hours per week, 52 weeks per year, Permanent 

Salary: £18,828 per annum  

West Suffolk College is one of the country’s leading further education and apprenticeship providers. Our apprenticeship results have consistently remained above the national average. We offer many degrees, HNCs and HNDs at our focused and inclusive University Studies Centre. We have around 13,000 students including nearly 2,000 apprentices studying with us.

We are seeking an outgoing, flexible and customer focussed individual to join our Reception Team, to be the first point of contact for all visitors, ensuring that they receive a professional and efficient welcome, which will include registration and identification.  It will also involve liaison with staff regarding appointments, interviews, and car parking. Alongside a range of general administrative duties, you will be responsible for handling initial email enquiries regarding courses, events, and directing enquiries relevantly.  

The successful candidate should have excellent customer service skills, with demonstrable experience of working in a customer focussed role.  You should possess an organised, methodical approach to tasks, and display initiative and the ability to work without supervision at times. 

As a College, our Character Strengths and Mission Statement underpin our expectations of all our students and employees.  Please familiarise yourself with these and incorporate them into your personal statement; this will be of benefit if you are invited to attend for an interview. 

This is an opportunity to join a hugely supportive organisation where we value, support and facilitate your professional development, as well as offering many other benefits including an attractive pension scheme, staff wellbeing initiatives and employee assistance. 

This College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. 

For further information please contact our recruitment team at: [email protected]

Completed application forms should be emailed to [email protected] – if you have not heard from a member of the HR Team within 14 working days, please presume your application has not been successful on this occasion.  

Closing Date: 8:00am on Wednesday 8th February 2023 

Interviews:  Will be held shortly thereafter

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, gender reassignment, disability, religion/belief, sexual orientation or age in accordance with the requirements of the Equality Act 2010. 

The College is committed to safeguarding children and safer recruitment practices and will undertake all the required pre-employment checks on the successful candidate including an enhanced DBS Disclosure. 

All data will be processed in accordance with the Data Protection Act 2018.  For more information about how we access and use your information please visit our website –