Contact Centre Operator

Derby College
£19,061 - £19,061 Per Year, per annum
21 Jan 2023 06:11
19 Feb 2023 23:59
Further Education
Job Level
Teaching / Lecturing
Customer Service
Contract Type
Full Time
Organisational Type
General Further Education College
Teacher Training
Teacher Training Not Offered

Contact Centre Operator

Job Location: Derby College Ilkeston Campus, Ilkeston

Reference number: E5042

Salary: £19,061 per annum

Hours: 37 hours per week

Closing date: 5th February 2023

Interview Date: 10th February 2023

An exciting opportunity has arisen to join our Student Services team as a Contact Centre Operator at our Ilkeston campus. This role is vital to the College and the students that we support. You will be providing information, advice and guidance on College services and products, and full training will be provided.

You will be working in a fast-paced and customer focussed environment, providing a high-quality service to a diverse range of enquirers using a range of communication mechanisms including email, telephone and web enquiries.

If you have experience of working within a college environment and/or in a contact centre then that's great, and if you don't then that's also great! As long as you have the key skills and passion to be successful in this role, we will train you to do the rest. Along with full training and support you'll have access to other benefits as an employee including, a great holiday allowance, access to the Local Government Pension Scheme, discounts at selected retailers, free eyecare tests and discounted rail travel.

If this role sounds interesting, the full job description and application link can be found below. If you have any questions and/or would like an informal chat, please contact Shannon, Student Services Co-ordinator via email - [email protected].

The successful candidate will be subject to an enhanced DBS check.

For the full Job Description, please see the link below:

Job Description