Customer Service Assistant

Customer Service Assistant

Customer Service Assistant - Information Centre & Admissions - 36 hours per week - Full time - Permanent

Ware and Broxbourne Campuses

Previous applicants do not need to re apply

Hertford Regional College are seeking an enthusiastic Customer Service Assistant to work as part of a Customer Service team within our lively Information Centre, providing impartial information, advice and guidance to students, prospective students.

The role holder will be the first point of contact for all visitors to the College across campus and provide a full range of Reception & Information Centre services whilst providing a high level of customer care. You will also work as part of an Admissions Team, to administer the admissions process, provide impartial admissions and financial support advice to students and prospective students and enrol students onto courses.

To be successful in the role you will be great at delivering an exceptional customer experience having worked in a customer service environment, preferably within an educational setting. You will also have proven ability to provide information and advice and be able to demonstrate effective communication skills, to understand the needs of our customers. You will need to work supportively and effectively with others, including team members, colleagues and external agencies with a can do attitude. Having a Level 2/3 qualification in customer care or guidance is desirable.

About Us

Hertford Regional College has recently been graded a Good College by Ofsted (2021) and is a vibrant, dynamic further education college across two campuses, with ambitious growth and development targets. The passion for supporting the community and inspiring our students is manifested in our focussed strategies, and we are working hard to make these visions a reality.

Hertford Regional College can provide you with some of the best in house training and staff development opportunities to maintain your professional development.

Hertford Regional College offers access to state of the art facilities for staff and learners, a defined benefit Pension scheme, free parking, Arriva Travel Club (Discounts on local bus travel), onsite refectory with subsidised coffee outlet, a gym and a library. As a member of our team, you and everybody living at your home address will have access to an Employee Assistance Programme, promoting wellbeing and a healthy lifestyle.

To find out more about Hertford Regional College and working with us, please visit our website:

For more details, please refer to the attached Job Description and Person Specification.

If you are interested and meet the requirements, we would love to hear from you!

Please note

All Candidates will receive either a notification to attend an Interview or an email to advise that they have been unsuccessful. This will be sent to the email address supplied upon application.

Please ensure that you outline in the Supporting Statement how your Experience, Skills and Qualifications meet those outlined in the Person Specification, only candidates that fully outline the above will be selected for interview.

We reserve the right to bring forward the closing date of any vacancies when we have received a suitable number of applications from which to make a shortlist.

All positions are subject to a DBS check and your start date will be dependent upon receipt of satisfactory DBS clearance.

Hours: 36 hours, Monday to Friday 8.30am to 4.45pm (Fri 4.30pm)

Salary: £20,540 - £21,900 p. a. depending on qualifications and experience

Annual Leave: 25 days per annum plus all public and bank holidays

Closing date: Wednesday 14 June 2023 @ 12 noon

Interview date: Tuesday 27 June 2023

If you wish to contact us, please email: [email protected] .

"Hertford Regional College does not work with and will not accept any CV's that are sent in by recruitment agencies, please refer to our website for more information."

Closing Date/Time
Wednesday 14 June 2023 @ 12 noon