Job Title: IT Support Specialist Job Location: Working at one of our main campuses within Derby City campuses and to provide support across all our Derby College sites. Reference number: E5219 Salary: £21,069 per annum Hours: 37 hours per week The vision of Derby College Group (DCG) is to create world-class, accessible education opportunities that enrich lives and make bright futures a reality for all. DCG is committed to providing educational excellence, championing social mobility, and driving economic prosperity. We deliver high-quality academic, vocational, and technical education that empowers people to achieve their ambitions while providing employers across the Midlands and beyond with the talented workforce of tomorrow.
We are looking for a full time IT Support Specialist working at one of our main campuses within Derby City campuses and to provide support across all our Derby College sites.
With an IT background, you will have experience of working as IT Specialist supporting Learners and delivery staff throughout the entire college. As you will be supporting our teaching staff and learners with a wide variety of software hardware solutions while adhering to correct procedures and health and safety guidelines; it is essential that you have strong organisational skills with a thorough a meticulous approach.
Knowledge of the following are essential for this exciting diverse role:
- To provide a helpful, responsive, and courteous service to all Derby College delivery staff and stakeholders and to work in co-operation with all sections of IT in delivering excellent customer service.
- Log and manage own calls using IT Helpdesk software (Hornbill Service Manager)
- Provide software and hardware support to all areas of the College across all sites.
- To install software and hardware on Customer and College devices.
- To take responsibility for First or Second line support calls as defined with desktop support coordinator and team Manager Desktop Services
- To develop and maintain areas of specialist knowledge and apply this within the Support environment.
- To develop systems and procedures within own specialist area
Benefits of working at Derby College Group: - Funded training and development
- Membership of the Local Government Pension Scheme
- 34 days holiday (inclusive of 8 bank holidays and 6 closure days where these occur)
- TOTUM discount card (student discount card equivalent)
- Discounted train travel
- Discounted onsite Little Explorers Nursey @ Broomfield Hall
- Eye Care
- Cycle to Work Scheme
- Employee Assistance Programme.
If you are passionate about supporting the workforce of the future, then we would love to hear from you - we are proud of our diverse workforce and welcome applications from the whole community.
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check.
Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
Job Description