Customer Service Officer (Arundel Campus)

City of Portsmouth College
Portsmouth [Hampshire]
£20,649.88 - £20,649.88 Per Year, (Full-Time Equivalent)
09 Nov 2023 12:29
03 Dec 2023 23:59
Further Education
Job Level
Administrator / Coordinator/ Assistant, Officer
Customer Service
Contract Type
Part Time
Organisational Type
General Further Education College

Customer Service Officer (Arundel Campus)

17.5 Hours per week, 52 Weeks per year 

Part-Time, Permanent 

£20,649.88 (Full-Time Equivalent) 


At City of Portsmouth College, we're shaping our city's future by unlocking the potential of the city's learners. We strongly believe that every student should achieve their aspirations, whatever their background or abilities. That is why we offer a uniquely broad range of courses from our 4 campuses across the Portsmouth region. 

Delivering a comprehensive curriculum throughout a variety of A-levels, Apprenticeships, Vocational &Technical courses. We also provide Higher Education, Online learning and community courses that all meeting local and national skills needs. 

Do you have previous experience working in a customer facing environment and enjoy working with people?  We are looking for a welcoming individual to join our Customer Service team at the City of Portsmouth College’s Arundel Campus. You will be expected to provide excellent customer service, manage queries and ensure all visitors feel welcomed into the college. Does this sound like you? Click ‘Apply’ today, to begin your journey at the City of Portsmouth College. 


Main Duties & Responsibilities: 

  • To ensure all visitors are welcomed and processed in line with college processes. 

  • To ensure perspective students receive support and information throughout the onboarding process. 

  • To ensure enquiries are managed and tracked effectively  

  • To be responsible for administering and processing paperwork and complete appropriate documentation as required. 

  • To provide excellence in Customer Service and communication, this involves customer contact via the telephone, in person and in writing. 

  • Work in an organised manner ensuring information is complete, timely and accurate. 

(Please refer to the attached Job Description for full details) 


Staff Benefits:

  • Annual Leave: 23 days increasing to 26 days with 5 years’ service plus 8 bank holidays and 3 days Christmas closure.
  • Local Government Pension Scheme.
  • Learning & Development programmes by The Community Adult Education Department.
  • Onsite discounts: COPC Hair Salon & 50% off at the COPC Sports Centre.
  • Online discounts: Unidays, Student Beans and Totum with a COPC email address.
  • Free car parking across all campus sites.

(Please refer to the attached Staff Benefits PDF for a full insight!)


    How to Apply:

    The closing date for applications is listed above and we will only be accepting applications via our job portal, so click ‘Apply’ to begin your journey at COPC!

    We reserve the right to withdraw the advert early and should you encounter any issues during the application process, please email [email protected].


    City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people.  The successful candidate will be required to undertake an enhanced DBS, online and reference check. The College celebrates diversity and aims to recruit a diverse range of staff.

    City of Portsmouth College is committed to protecting the privacy and security of your personal information. The attached Privacy Notice describes how we collect and use the personal information

    We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest!