2nd Line Support Technician
2nd Line Support Technician
Full time, permanent
Salary up to £21,963 (depending on experience)
The RNN Group incorporates Rotherham College, North Notts College, Dearne Valley College and its five subsidiary training organisations. We are based in the East Midlands and the Sheffield City region and aim to help companies succeed and individuals learn their way to career security, fulfilment and happiness.
Whatever role they are in, our staff are skilled, effective and dedicated to delivering or supporting outstanding education or training. If you want to work in a friendly, progressive organisation which makes a positive difference, and have the right skills and a constant desire to learn then there are sometimes opportunities to join our workforce.
We are recruiting for 2nd Line Support Technicians to be based in Rotherham.
This role is a key part of the IT Services team for the RNN Group, ensuring a high level of customer service in providing technical diagnosis and resolution to both staff and learners. With a varied range of hardware and software to meet the needs of all clients the role provides a great opportunity to gain experience and skills across a wide range of industry recognised IT resources.
With five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems, your main priority will be to resolve requests that customers raise via our Helpdesk system, ensuring a timely resolution in line with our service level agreements and ensuring clear communication with clients throughout the resolution process.
If you are looking for a role that is varied and challenging, with the opportunity to be involved in significant change programmes, including the installation of a variety of software solutions and the deployment of various hardware devices.
You will utilise your experience to resolve client requests and maintain The Group’s desktop infrastructure; including desktop PCs, laptops, Apple Macs and various mobile devices such as tablets. You will ensure that the equipment is performing to the highest possible levels and operates fault free through various resolution mechanisms and techniques.
You will be primarily based at Rotherham Campus but you must be able to travel to, and work from, the other Group sites and subsidiaries e.g. Dinnington, Worksop, Dearne Valley and other off-site clients, on an as and when required basis.
We celebrate diversity and are proud to have been recognised as Investors in Diversity for our work on Equality, Diversity and Inclusion. We are also proud to be part of the Disability Confidence Scheme.
We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check.