Activate Learning

Contact Centre Adviser

Location
Reading, Berkshire
Salary
From £18,126, up to £19,795 per annum
Posted
03 Nov 2018
Closes
02 Dec 2018
Ref
GS4588
Job Level
Adviser
Specialism
Customer Service
Contract Type
Permanent
Hours
Full Time
Organisational Type
GFE College

Activate Learning is a pioneering education group which is growing to meet opportunities in the education market. From a single FE college, we have evolved into an international group including secondary, further and higher education, apprenticeship and workforce training, consultancy and commercial business.

We want to help build confidence in our learners, raising their aspirations and giving them the tools they need to succeed. At the heart of our approach is our unique learning philosophy, which recognises how people learn best and empowers them to thrive in the right learning environment.

To support this aim, we would like to recruit a Contact Centre Adviser to join our ever-expanding and busy Group Contact Centre team.

The purpose of this role is to deliver an exceptional customer experience, by telephone and multiple digital channels which raises the reputation of Activate Learning and sets it apart from other providers.

The role will predominantly involve answering calls and replying to enquiries in which you will provide a vital service to both current and potential students.

The ideal candidate will be resilient and solutions focused and able to multi task. The ability to input data accurately and efficiently ensuring that records are kept up to date and changes are recorded in line with GDPR and our Privacy policies.

Therefore, if you are highly organised, IT literate, customer focused and have the ability to interact with a variety of people by phone or email, we would like to hear from you! In return, we can offer you a range of benefits - ongoing professional development, local government pension, generous holiday package and job satisfaction!

Any person offered a position would be required to complete a DBS application. Activate Learning is committed to safeguarding and promoting the welfare of young people, and expects all staff and volunteers to share this commitment.

This is an amazing opportunity for you to be part of a growing Education Group! Join us in our journey of transformation as we provide innovative learning, energise our communities and generate prosperity!

Activate Learning are committed to employing disabled people and will ensure our recruitment process is inclusive and accessible. We guarantee to offer an interview to all applicants with a disability provided they meet the essential criteria for a role. We will anticipate and provide reasonable adjustments as required and support any existing employee who acquires a disability or long-term health condition, enabling them to stay in work. If you require an accessible format please contact us.

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