Customer Contact Adviser

Bedford College Group
Kettering [Northamptonshire]
£22,000.00 - £22,000.00 Per Year, per annum, pro rata dependent on experience and qualifications
11 Sep 2019 11:14
24 Sep 2019 23:59
Further Education
Job Level
Careers Advice, Customer Service
Contract Type
Part Time
Organisational Type
General Further Education College

Customer Contact Adviser

We have great opportunity based at our Kettering campus for a Customer Contact Adviser to become a key member of our Customer Contact department.


As a Customer Contact Adviser, you will play a pivotal role in the success of our students through:

  • Providing a high quality information and advice service to customers, in line with the College’s customer service charter and set service standards, to support the achievement of applications, conversion, recruitment and retention targets
  • Playing a key role in participating in school events and College Open Days in order to attract applications.


Our ideal candidates will have experience of working in a customer service environment and exceeding customer expectations and have understanding of the issues relating to client confidentiality and data protection, alongside the following qualifications:


  • A good standard of education, including English and mathematics at GCSE grade A-C or equivalent
  • A professional information, advice and guidance (IAG) qualification, or the willingness to undertake a Level 3 Customer Service apprenticeship
  • Evidence of continued professional development

Further details of the essential criteria for the post can be located within the Job Description.

About Us

The Bedford College Group aims to deliver world-class skills and education to the communities we serve. The Bedford College Group is comprised of Bedford College, Shuttleworth College, The Bedford Sixth Form, Tresham College and the National College of Motorsport.


Contract Type –Bedford College Professional Services Ltd (BCPS Ltd)

20 hours per week (0.5 FTE) /52 weeks per yea

25 days holiday per annum, pro rata

An Enhanced DBS check will be required and you will be required to declare any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.


Interviews will be held on a date to be confirmed.


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