The IT Service Desk for the College is the central point of contact for IT related incidents and service requests. The role of the Help Desk Coordinator is to support the College's computing resources and work with colleagues to run the College IT Help Desk by answering, logging and assigning calls.
Main purpose and scope of the post:
You must be flexible in your approach with the ability to cope with continuous and complex changes, to be flexible and have tolerance of ambiguity and uncertainty.
An optimistic and a ‘can do’ attitude. Role modelling for others, a consistently positive outlook and with a high degree of drive, resilience and energy that is self-generated.
You will demonstrate commitment and empathy for students and customers and delivering solutions and presenting opportunities which enable them to realise their full potential.
Interview will be held on 6th November 2019