IT Services Helpdesk Coordinator

Recruiter
Greater Brighton Metropolitan College
Location
Brighton [East Sussex]
Salary
£19,258.00 - £19,258.00 Per Year, £19,258 (Incremental range from £19,258 - £21,001 pa)
Posted
08 Oct 2019 10:55
Closes
27 Oct 2019 23:59
Reference1
GBM385
Sector
Further Education
Job Level
Administrator / Coordinator/ Assistant
Specialism
IT / Computing
Contract Type
Permanent
Hours
Full Time
Organisational Type
General Further Education College

IT Services Helpdesk Coordinator

The IT Service Desk for the College is the central point of contact for IT related incidents and service requests. The role of the Help Desk Coordinator is to support the College's computing resources and work with colleagues to run the College IT Help Desk by answering, logging and assigning calls.

 Main purpose and scope of the post:

  • Overseeing the efficient running of the IT Helpdesk function
  • Ensuring IT staff close jobs in a timely, professional manner
  • Directing and prioritising incoming support calls
  • Providing professional, friendly response to staff and students

You must be flexible in your approach with the ability to cope with continuous and complex changes, to be flexible and have tolerance of ambiguity and uncertainty.

An optimistic and a ‘can do’ attitude. Role modelling for others, a consistently positive outlook and with a high degree of drive, resilience and energy that is self-generated.

You will demonstrate commitment and empathy for students and customers and delivering solutions and presenting opportunities which enable them to realise their full potential.

Interview will be held on 6th November 2019

Apply

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