Customer Contact Manager

Bedford College Group
Corby [Northamptonshire]
£27,000.00 - £27,000.00 Per Year
10 Oct 2019 12:02
17 Oct 2019 23:59
Further Education
Job Level
Careers Advice, Customer Service, Student / Learner Services
Contract Type
Full Time
Organisational Type
General Further Education College

Customer Contact Manager

We have great opportunity based at our Corby campus for a Customer Contact Manager to become a key member of our Enquiries and Admissions department.


As a Customer Contact Manager, you will play a pivotal role in the success of our students through:

  • Leading a team of advisers to provide a professional, high quality front of house and information, advice and guidance service to customers in line with the Group’s customer service charter, set service standards, and recruitment and conversion targets.
  • Leading on ensuring the smooth running of an accessible, welcoming, flexible and efficiently run ‘one-stop-shop’ to customers in line with the College’s customer service charter and set service standards.
  • Playing a key role in participating in recruitment events, school events, applicant welcome days, interviews and enrolment events in order to improve student conversion and retention rates.

Our ideal candidates will have experience of delivering a service that has had a positive impact on customers and Experience of CRM systems, including using a CRM to improve performance of a team, alongside the following qualifications:

  • Educated to degree level or substantial experience in a similar role
  • GCSE Maths and English(A* to C) or equivalent
  • Evidence of continued professional development
  • Professional information, advice and guidance (IAG) qualification at Level 4 or the willingness to complete

Further details of the essential criteria for the post can be located within the Job Description.

About Us

The Bedford College Group aims to deliver world-class skills and education to the communities we serve. The Bedford College Group is comprised of Bedford College, Shuttleworth College, The Bedford Sixth Form, Tresham College and the National College of Motorsport.

Contract Type –Bedford College Professional Services Ltd (BCPS Ltd)

40 hours per week (1.0 FTE) / 52 weeks per year

25 holiday per annum, pro rata

An Enhanced DBS check will be required and you will be required to declare any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.

Interviews will be held on a date to be confirmed.


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