Study Group

Student Helpdesk Advisor

Study Group
Stockton-on-Tees, Durham
£10,800 per annum
26 Mar 2019
25 Apr 2019
Teacher Training
Teacher Training Is Offered
Contract Type
Part Time


Our Professional Services departments are an exciting place to be right now, full of variety, opportunity, and career development. A fantastic position has opened at our Durham University International Study Centre for a Student Helpdesk Advisor to join on a part-time contract. Working 22.5 hours per week across 23 days, you will be required to work Mondays however you will have the option to choose the other two days.

The Student Helpdesk Adviser is a key role within the Student & Centre Services Team. In this position, you will support the day to day running of the Student Support Helpdesk. Acting as the first point of contact, you will handle multiple different queries from our students and staff and will have a variety of different administrative duties. These could include; attendance timetabling, general advice and monitoring absence.

This is a fast paced role so we are looking for a dynamic person that can provide a high level of customer service. You’ll need to be an excellent communicator, friendly and approachable, and have an interest in working with International Students.


  • To act as the first point of contact on the Student Support Helpdesk
  • To provide student facing advice and support on the Student Support Helpdesk
  • To manage the student support inbox, ensuring that all emails are replied to appropriately and in a timely manner
  • To produce confidential letters for students
  • To promote and safeguard the welfare of students, with particular regard for under 18’s
  • To assist with setting up helpdesk procedures and process notes
  • To be the first point of contact for all visitors


  • You will have experience working in an administrative role, capable of working with high volumes of admin.
  • You’ll have customer service expertise with some experience in face to face customer service.
  • You will have a good knowledge of Microsoft Office, in particular Excel and Word.


  • Competitive salaries
  • A 25-day holiday (For full time) allowance that is not restricted to outside of term time.
  • Enhanced pension scheme, season ticket loans, cycle to work scheme, Wellbeing centre, and much more.


We are Study Group, a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.  


Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

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We will be reviewing, and progressing with successful candidates from when an application is received.  This is a rolling recruitment process so please do not hesitate to apply to avoid disappointment.