Head of Student Services
www.northern.ac.uk. It is an exciting time for the college, with a real focus on promotion, innovation and diversification to further grow and develop the offer.
HEAD OF STUDENT SERVICES
Salary: £32,112 - £36,123 per annum - Working 36 hours per week
Working in this exciting role you will be responsible for providing an outstanding and comprehensive student services offer which meets the needs of students and is linked to local and regional priorities. With proven experience in providing information, advice and guidance, you will promote clear progression routes and ensure students are recruited to the right courses resulting in positive progression and destination. With a focus on the student journey and outcomes for students you will put the student at the heart of everything you do ensuring flexible, responsive and accessible services for all students.
Working collaboratively with curriculum teams your knowledge and experience will enable you to design, implement and embed student journey processes across the college. You will have a proven ability to develop excellent working relationships both internally and with external partners, promoting the college and widening our reach and impact. You will oversee the work of partner agencies delivering support services for the college, students and stakeholders and ensure the team delivers the service within the agreed budget.
You will be committed to the mission and values of the college and to providing outstanding customer service. You will be resilient and able to manage change effectively, with the ability to analyse data and statistics that drive change and lead to service improvements. You will have a minimum qualification of Information, Advice and Guidance at level 3 and the willingness to work towards an IAG Level 6 is essential or relevant equivalent along with a level 2 in English and Maths or equivalent.
The benefits of working for the College include: access to the Universities Superannuation Scheme (USS), free on-site parking, family friendly policies, health and well-being schemes and opportunities for professional development. To find out more information about the College, view the job description/person specification and to download an application form please visit the jobs page at www.northern.ac.uk/jobs. For any queries about this vacancy please contact the HR department on 01226 776000.
Northern College is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. We are an equal opportunities employer, applications are particularly welcome from disabled, black and minority ethnic groups as they are currently under represented within our staff group. Northern College promotes the welfare of all students and is fully committed to safeguarding and to fulfilling its obligations under the Prevent duty. The college expects all staff to share these commitments.
Application forms must be submitted by: 12 July 2019
Registered Charity Number 507245