Customer Service Apprentice

MidKent College
Maidstone [Kent] Gillingham [Kent]
£7,985 - £7,985 Per Year
19 Nov 2020 16:52
03 Dec 2020 23:59
Further Education, Higher Education
Job Level
Customer Service
Contract Type
Fixed Term
Full Time
Organisational Type
General Further Education College

Customer Service Apprentice

Organisational Information

MidKent College is at the heart of the education sector in South East England, and a College which Ofsted recognised as Good for overall effectiveness, in a November 2018 inspection.

As a progressive student-centred College, we are now looking for a Customer Service Apprentice.

If you are passionate about education, and can inspire those around you, we'd love to hear from you.

Details of the role

The successful candidate will have responsibility for providing professional and efficient front line financial customer services for staff, students and visitors of the College, provide a friendly and approachable service to students, their parents and carers who are applying for support under one of the College's student financial support funds, processing student support funds applications and administering the resulting awards, communicating the outcomes to students and college departments via telephone, email and post as applicable, in accordance with College policies, procedures and guidelines and any relevant legislation.

Interviews will be held on 14 December 2020.

Job Requirements

You will have excellent communication skills, the ability to work both independently and as part of a team using your own initiative. You must be organised, with the ability to prioritise workloads, the ability to deal with difficult people and situations.

Ideally you will have 5 GCSEs at A*-D/9-3, including English and Maths or an equivalent qualification i.e. Functional Skills Level 1 or 2.

Commitment to Safeguarding

We are committed to the safeguarding of all our students and staff. This means everyone who works here is required to actively protect them from preventable harm. Our recruitment and selection process includes background checks which will be undertaken on the successful applicant, including an enhanced DBS, and in your application you are required to demonstrate how you meet the Colleges requirements on safeguarding.

The background checks will be carried-out in accordance with the Disclosure and Barring Service (DBS) Code of Practice. The DBS helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. We operate in accordance with the DBS Code of Conduct and Privacy Policy. You can access both of these documents at

Commitment to Equal Opportunities

As a proud user of the disability confident scheme the College is committed to equal opportunities and celebrates the diversity of staff and students. As part of our commitment to the scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for a vacancy.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

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