MidKent College is at the heart of the education sector in South East England, and a College which Ofsted recognised as Good for overall effectiveness, in a November 2018 inspection.
As a progressive student-centred College, we are now looking for a Customer Service Apprentice.
If you are passionate about education, and can inspire those around you, we'd love to hear from you.
Details of the role
The successful candidate will have responsibility for providing professional and efficient front line financial customer services for staff, students and visitors of the College, provide a friendly and approachable service to students, their parents and carers who are applying for support under one of the College's student financial support funds, processing student support funds applications and administering the resulting awards, communicating the outcomes to students and college departments via telephone, email and post as applicable, in accordance with College policies, procedures and guidelines and any relevant legislation.
Interviews will be held on 14 December 2020.
You will have excellent communication skills, the ability to work both independently and as part of a team using your own initiative. You must be organised, with the ability to prioritise workloads, the ability to deal with difficult people and situations.
Ideally you will have 5 GCSEs at A*-D/9-3, including English and Maths or an equivalent qualification i.e. Functional Skills Level 1 or 2.
Commitment to Safeguarding
We are committed to the safeguarding of all our students and staff. This means everyone who works here is required to actively protect them from preventable harm. Our recruitment and selection process includes background checks which will be undertaken on the successful applicant, including an enhanced DBS, and in your application you are required to demonstrate how you meet the Colleges requirements on safeguarding.
Commitment to Equal Opportunities
As a proud user of the disability confident scheme the College is committed to equal opportunities and celebrates the diversity of staff and students. As part of our commitment to the scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for a vacancy.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.