Student Wellbeing and Support Officer

Student Wellbeing and Support Officer

Salary: £22,000- £24,000 per annum DOE

Contract Type: Full Time, Permanent

JOB OVERVIEW

We are excited to announce this fantastic opportunity for a Student Wellbeing and Support Officer to join the Lancaster University International Study Centre. This is a fast-paced job role where you can truly make a difference to students from all over the world. In this job role, you will undertake a variety of tasks including managing student records, managing and coordinating student attendance, student welfare and pastoral administration support.  You will also work closely with the Student Experience and Progression coordinator to sport with student progression events.  You will also provide support to the academic and senior management team when required and act as the Centre’s safeguarding and Prevent lead.

KEY RESPONSIBILITIES

  • To provide pastoral care, advising students with welfare and health issues, advising accordingly and maintaining notes in designated record system, keeping Centre staff informed as necessary and referring cases to professional services as necessary, working strictly to requirements of the GDPR
  • To provide appropriate specific monitoring of and support to students who are aged under 18 at the commencement of their studies, in line with legal requirements, Study Group policies and Lancaster University expectations
  • To liaise with the Professional Services Team to monitor student attendance and follow attendance protocol in line with the Study Group Attendance Policy and Home Office/UKVI
  • To liaise with personal tutors in the operation of the RPAG rating system and contribute to organising support for at risk students
  • To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings.
  • To liaise as appropriate with Lancaster University Student Services departments to facilitate specialist support as required
  • To work within an extended range of networks and partnerships to broker support and learning opportunities and improve the quality of services to all students.
  • To attend University disciplinary hearings as the ISC representative as necessary
  • To attend the Centre’s internal governance meetings and act on outcomes as necessary
  • To contribute to the design and delivery of the following group and individual sessions for students:
    • Student Induction
    • Activities to Support Health and Wellbeing
    • Group tutorials
    • Individual Learning Plans
  • To support students in putting forward their application to Lancaster University
  • Take responsibility as Designated Safeguarding (DSL) and Prevent Lead in Centre with referrals, maintaining accurate records, attending a range of professional meetings, liaison with outside agencies and promoting the general welfare and safety of students across the ISC.

EXPERIENCE

  • Previous experience providing welfare support and pastoral care, ideally within an education environment.
  • Experience of advising, guiding, coaching and training to achieve positive outcomes and a willingness to undertake further training
  • Responsibilities of Safeguarding relating to young people and vulnerable adults
  • Excellent IT skills (Microsoft Office) including the ability to create and use spreadsheets at a highly proficient level and confidence using video conferencing software 
  • Trained in Safeguarding (including Prevent) and a commitment to ensuring knowledge remains current and all training is up-to-date (Essential)
  • Prior experience and confidence working with a number of stakeholders both internal and external 
  • Ability to work flexibly and autonomously
  • Experience of adapting communications to the needs of your audience 

ABOUT US

We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

Salary: £22,000- £24,000 per annum DOE

Contract Type: Full Time, Permanent

JOB OVERVIEW

We are excited to announce this fantastic opportunity for a Student Wellbeing and Support Officer to join the Lancaster University International Study Centre. This is a fast-paced job role where you can truly make a difference to students from all over the world. In this job role, you will undertake a variety of tasks including managing student records, managing and coordinating student attendance, student welfare and pastoral administration support.  You will also work closely with the Student Experience and Progression coordinator to sport with student progression events.  You will also provide support to the academic and senior management team when required and act as the Centre’s safeguarding and Prevent lead.

KEY RESPONSIBILITIES

  • To provide pastoral care, advising students with welfare and health issues, advising accordingly and maintaining notes in designated record system, keeping Centre staff informed as necessary and referring cases to professional services as necessary, working strictly to requirements of the GDPR
  • To provide appropriate specific monitoring of and support to students who are aged under 18 at the commencement of their studies, in line with legal requirements, Study Group policies and Lancaster University expectations
  • To liaise with the Professional Services Team to monitor student attendance and follow attendance protocol in line with the Study Group Attendance Policy and Home Office/UKVI
  • To liaise with personal tutors in the operation of the RPAG rating system and contribute to organising support for at risk students
  • To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings.
  • To liaise as appropriate with Lancaster University Student Services departments to facilitate specialist support as required
  • To work within an extended range of networks and partnerships to broker support and learning opportunities and improve the quality of services to all students.
  • To attend University disciplinary hearings as the ISC representative as necessary
  • To attend the Centre’s internal governance meetings and act on outcomes as necessary
  • To contribute to the design and delivery of the following group and individual sessions for students:
    • Student Induction
    • Activities to Support Health and Wellbeing
    • Group tutorials
    • Individual Learning Plans
  • To support students in putting forward their application to Lancaster University
  • Take responsibility as Designated Safeguarding (DSL) and Prevent Lead in Centre with referrals, maintaining accurate records, attending a range of professional meetings, liaison with outside agencies and promoting the general welfare and safety of students across the ISC.

EXPERIENCE

  • Previous experience providing welfare support and pastoral care, ideally within an education environment.
  • Experience of advising, guiding, coaching and training to achieve positive outcomes and a willingness to undertake further training
  • Responsibilities of Safeguarding relating to young people and vulnerable adults
  • Excellent IT skills (Microsoft Office) including the ability to create and use spreadsheets at a highly proficient level and confidence using video conferencing software 
  • Trained in Safeguarding (including Prevent) and a commitment to ensuring knowledge remains current and all training is up-to-date (Essential)
  • Prior experience and confidence working with a number of stakeholders both internal and external 
  • Ability to work flexibly and autonomously
  • Experience of adapting communications to the needs of your audience 

ABOUT US

We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

 

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