Privacy Policy

Website Privacy and Cookies Policy

This Privacy and Cookies Policy applies to the website (“the "Site") which is run by AoC Create Limited (“AoC”) of 2-5 Stedham Place, London, WC1A 1HU.

The AoC recognises the importance of honest and responsible use of your personal information. This Privacy and Cookies Policy (“Policy”) explains how the AoC collects, uses and discloses personal information about you when you visit this Site and when you contact the AoC, whether by e-mail, post, fax or telephone using the contact options on this Site. The information you provide to us through the Site will initially be collected by the AoC, but may then be shared with other Association of Colleges Group companies. All references to “AoC” in this Privacy and Cookies Policy therefore include the Association of Colleges and any of its other Group companies (“the Group”), unless stated to the contrary. Depending upon your relationship with the AoC, we may separately provide you with further details about our use of your personal information.

Our business is founded on the trust that we have developed with our customers, both individuals for whom we are finding suitable vacancies (“Candidates”) and the organisations offering those vacancies through us (“Clients”).

What type of information does the AoC collect and why?

When you visit our Site, we may automatically collect standard internet and website log information and details of patterns about how website visitors behave. The information we may collect includes information about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the Web pages you request and the date and time of those requests. This may allow us to find out which parts of the Site are popular or need changing. This is done in a way which does not identify any individual and we do not try to identify visitors to our Site using this information or to link this information with any personal information we collect.

If you use our Site search facility, queries and results are logged anonymously without any user specific details being collected. Our collection of website use information may also involve the use of cookies and web beacons. Please see the “Cookies” section below for more information.

If you want to contact us or to use certain facilities we provide on this Site, you will need to provide us with some additional personal information so that we can liaise with you and deal with your request, query or application. If you do choose to provide us with your personal information, we will collect that information for the purposes described in this Policy.

What type of personal information does the AoC collect?

Personal information means information which on its own or in combination with other information, allows identification of an individual.

Sensitive personal information means personal information relating to race or ethnic origin, political opinions, religious or other beliefs of a similar nature, trade union membership, sexual life, health or medical conditions, or the commission or alleged commission of offences (or related proceedings). The term personal information includes sensitive personal information where the context so admits.


Where you choose to provide personal details to us, we may collect the following personal information from you:

  • your full name, title and gender;
  • your work and home contact details eg address, fax number, telephone numbers and e-mail address;
  • the reason for your contact, which may be an enquiry, a request or enquiry on behalf of someone else or a job application;
  • if you create an account - your password, e-mail address and your full name;
  • employment and personal and educational details you choose to provide to us as part of creating a profile as part of your account and/or any application for employment, for example your CV, any employee or governmental identity number, driver’s license number and/or passport number (if required), your date of birth, place of birth, nationality (and where applicable dual or former nationality), eligibility (including evidence) to work in the relevant country, personal or professional interests (including job interests and areas of expertise), employment history, salary details and career aspirations, or language skills;
  • financial account information, ,such as credit card number and other payment information;
  • your contact and marketing preferences;
  • if you take a survey or interact with us in various other ways - demographic information and information about subjects that may interest you;
  • information necessary for legal compliance (including details of disability); and/or
  • where you “like” us or make posts on our pages on social networking websites. 


If you are a College who is a member of the Association of Colleges and contract with us to find job applicants (“Client”) we may collect:

  • information about authorised individuals within your business including their name and contact information, including email address and job title;
  • billing information, transaction and credit card information;
  • details of vacancies, the team within which such vacancies are available and the management staff responsible for such positions so that we can pass these details on to interested Candidates as part of the recruitment process.

This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, individuals whom you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies, and other third parties. We may also collect personal information about you from your use of other Group services.

Please note that Candidates and Clients are responsible for the information provided to us and for keeping that information accurate and up to date.

How does AoC use information about you?

AoC may use information about you for purposes described in this Policy or disclosed to you on our Site or with our services. For example, we may use information about you for the following purposes:

  • to respond to and/or deal with your request or enquiry;
  • to process and administer your job or similar application(s) (including placement or apprenticeship opportunities, as appropriate), your order(s) or purchase(s) of our products and/or services;
  • to provide Candidates with information on opportunities available to you as a result of enquiries from Clients;
  • to provide Candidates’ details (where your consent has been obtained) to Clients offering such opportunities (which may include transfers to Clients acting as a data controller and obtaining your details through our Site by paying us a fee). These details will be provided on the terms set out at;
  • to interview, obtain suitable references, advise and undertake any required vetting procedures requested by the Client responsible for any vacancy which you instruct us to register your interest for;
  • to amend your data or otherwise comply with your instructions (where reasonable and insofar as possible) in relation to our processing of your personal information as a Candidate or Client;
  • where relevant to process payment of subscription fees and renewals thereof;
  • to follow up if you are utilising services provided by us as part of our customer care procedures;
  • to improve our products and services and to ensure that content from the Site is presented in the most effective manner for you and for your computer (or other electronic Internet-enabled device);
  • to administer the Site and for internal record keeping;
  • subject to your consent where required under applicable laws, to carry out direct marketing and/or e-mail marketing that you have requested;
  • to perform any contract the AoC has with you;
  • where necessary as part of any restructuring of the AoC or sale of a relevant Group company’s business or assets;
  • to contact you (directly, either by the AoC or by the Group or through a relevant partner or agent) by e-mail or phone for the above reasons; and
  • for compliance with legal, regulatory and other good governance obligations.

This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictate. Some of the personal information that the AoC maintains will be kept in paper files, while other personal information will be included in computerised files and electronic databases.

In most cases, the information that the AoC processes about you is required to deal with your request or application, or required by law, or is necessary for the exercise of the AoC’s legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any such use is proportionate.

AoC or the Group may also convert personal information into anonymous data and use it for research and analysis to improve the AoC/Group performance and/or to create an anonymous job profile for you.

Does the AoC share personal information with third parties?

Your personal information will be made available for the purposes mentioned above (or as otherwise notified to you from time to time), on a ‘need-to-know’ basis and only to responsible management, human resources, accounting, legal, logistics, audit, compliance, information technology and other corporate staff who properly need to know these details for their functions within the Group. Please note that certain individuals who will see your personal information may not be based at the AoC or in your country (please see below).

We may share personal information within the Group as needed for reasonable management, analysis, planning and decision making, including in relation to taking decisions regarding the expansion and promotion of our product and service offering, order or for use by those companies for the other purposes described in this Policy.

Your personal information may also be made available to third parties (within or outside the Group) providing relevant services under contract to AoC, or the Group (see below for further details), such as human resources support services, credit card processors, auditors and compliance managers, providers or call centres and IT hosting and IT maintenance providers. These companies may use information about you to perform their functions on our behalf. AoC has put in place various security and data privacy measures, including with such third parties, in order to protect personal information and shall seek to comply with applicable legal requirements.

Where (when prompted on our Site) you indicate that you do not wish for our Clients to see your profile and CV we shall contact you if we consider there to be any suitable job matches and/or a Client indicates that it would like more details to discuss the available opportunity with you. In this case we will provide you with details of the opportunity and ask for your clear consent to provide your personal information to the Client for this purpose alone.

Where you have indicated that we may share your profile and CV with a Client we may sell and then share your personal information (which may include any of the information identified above) with them (some of whom operate on an international basis) for the purposes identified above where they are looking to employ someone matching your profile and indicate to us that they wish to have access to (by viewing or downloading) your personal information, including your profile and CV.

We will not be liable for any misuse of your personal information by our Clients. Any Client found to be misusing a Candidate’s personal information may be removed as a Client at our sole discretion. Candidates must be aware that we are not responsible for carrying out any form of due diligence on Clients and whilst we will endeavour to provide only our trusted Clients with access to personal information, Candidates should do their own research into the Client(s) offering opportunity(ies) to them in each case.

We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law and for tax or other purposes. Personal information may also be released to external parties in response to legal process, and when required to comply with laws, or to enforce our agreements, corporate policies, and terms of use, or to protect the rights, property or safety of AoC, our employees, agents, Clients, Candidates and others, as well as to parties to whom you authorise  AoC to release your personal information.

We will not sell your personal information to any third party other than to Clients (as authorised by you) part of any restructuring of AoC or the Group or sale of a relevant Group business.

Will your personal information be transferred abroad?

Some transfers of personal information have been explained above. Individuals within the European Economic Area (“EEA”) should be aware that recipients of their personal information, within the Group or third parties (as set out in this notice), may not be located within the EEA but instead located in countries which do not have equivalent protection for personal information to that within the EEA, such as recipients in India. Steps will be taken to protect your personal information in that instance consistent with applicable law.

What choices does AoC offer you with regard to direct marketing?

AoC may wish to provide you with information about new products, services, promotions and offers, which may be of interest to you and may invite you to take part in market research or request feedback on our products and services and the Group’s products and services. This communication may occur by e-mail, telephone, post or SMS. We will obtain your consent and advise you of how to opt-out of receiving such communications where we are required to do so in accordance with applicable law.

What safeguards are in place to protect your personal information?

AoC takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorised access, disclosure or modification of personal information. While we take these reasonable efforts to safeguard your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by the specific negligence of AoC, the Group or their agents.

What rights do you have to review and amend personal information?

You have the right to review your personal information held by AoC and have certain inaccurate information about you corrected. If you wish to do so, or to notify AoC of a change in your details, please contact Chris Newman, Digital Recruitment Manager. Such a request may need to be in writing and with payment of a statutory fee.

If you have a question about the use of your personal information, or wish to file a complaint about it, please contact us, using the contact details set out above, in the first instance. In the event of any unresolved inquiry or an unsatisfactory response, you may contact Chris Newman, Digital Recruitment Manager.

Keeping you informed

We will keep your details on record until we have completely dealt with your request, enquiry or application and then for a reasonable period afterwards, in accordance with data protection and other applicable legislation.

AoC may keep your details on record for as long as is necessary for the purposes for which it may use your personal information, as set out above. If AoC decides that holding your details is no longer necessary we will securely delete your details and will not contact you again unless or until you request us to do so.

What are cookies

Cookies are small files of letters and numbers. These files are either stored in the memory of your computer or other device such as mobile phones or tablet devices (these cookies are generally known as session cookies) or are placed on the hard drive of your device (generally known as persistent cookies).

Cookies are created when you visit a website or other service that uses cookies. Cookies are commonly used to help the user’s browsing experience and provide more information about the user’s experience and interests. This information is generally used to make content, services and advertising more relevant and useful during future visits. We may use Web beacons on our Site or in our e-mails. Web beacons are electronic images that may be used to deliver cookies, count visits, understand usage of the Group’s websites and to tell if an e-mail has been opened and acted upon.

For more details about cookies and details of how to delete and disable cookies you can visit

How does AoC use cookies?

Our website uses cookies to distinguish you from other users of our services and to provide increased functionality when you are using our services. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites and our services.

Unless you have adjusted your browser settings (where possible) to refuse cookies, our systems will issue cookies as soon you visit our websites or access other services. If you have switched off cookies then some of the functionality of our services may not be available to you.

The cookies that we use on our websites only collect anonymous information to optimise our services, and do not collect personal information.

List of cookies on the AoC website

The cookies used on our Site are categorised in accordance with the International Chamber of Commerce United Kingdom Cookie Guide as follows:

- Cookies which are “strictly necessary” for functionality of the Site’s platforms. These cookies are essential in order to enable users to move around the Site and use its features.

- “Performance” cookies which collect information about how users navigate the Site, for example, which pages users access most frequently. They identify how users interact with our Site, any errors that occur, which pages are not used often, which pages take a long time to load, which pages users tend to visit and in what order. These cookies do not collect any information which could identify you and are only used to help us improve how our Site works and understand what interests our Site’s users.

- “Functionality” cookies which allow the Site to remember choices you make and your preferences as a logged in user (based on e.g. your user name).

The following cookies are in place on this website:

Allows the server to know if it can depend upon javascript. Set to “1” if user has javascript enabled by whichever page a visitor arrives on. This is a strictly necessary/ functionality session cookie. Typically these cookies expire at the end of your session, ie when you close your browser.

Two are set on any page once a visitor has logged in or interacts with a form. They identify you to the server to keep you logged in. This is a strictly necessary/ functionality session cookie. Typically these cookies expire at the end of your session, or at the latest within one week.

Set by Google Analytics. These anonymously track the use of the website. These cookies are set or updated on any page visited. Several cookies are set but all serve the same purpose of how people reached the site and used it including search terms used and referring sites. Please see this page for more information.

You can prevent these cookies by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of this Site. You may download and install the Google Analytics Opt-out Browser Add-on available here:

Changes to this Privacy and Cookies Policy

We keep this Policy under regular review. We may change this Policy from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. The date at the top of this Policy will be updated accordingly.

We encourage you to check the date of this Policy when you visit this Site for any updates or changes. We will notify you of any modified versions of this Policy that might materially affect the way we use or disclose your personal information.

By using our Site, submitting your personal information (including sensitive personal information) to us and/or registering an account, you consent to the use of your personal information as described in this Privacy and Cookies Policy (as amended from time to time).

Contact/address details

If you have any questions about this Privacy Policy, please contact us at:

Chris Newman
Digital Recruitment Manager
AoC Create
2-5 Stedham Place

More information regarding your rights can be obtained from the Information Commissioner’s Office, details of which are available from

Last updated: 06/07/15