Admissions Advisor

dBs Institute, Manchester

Full-time, permanent, £24,000 per annum

About the Role

At dBs Institute, we are more than an educational institution; we are a creative hub, a place where innovation thrives, and where the future of music technology and game development is shaped.

The Admissions Advisor plays a pivotal role in our Admissions Team often being the first point of contact at dBs and thus, crucial to our success. The Admissions Advisor is responsible for providing an exceptional applicant experience across all of our undergraduate and postgraduate programmes, ensuring that prospective students are guided through the admissions process with an emphasis on lead conversion.

The successful applicant will be responding to enquiries from prospective students, parents, teachers and advisors and you will provide them with advice, information and guidance through multiple communication channels including calls, SMS and email. You will update and maintain accurate information in the CRM system (Hubspot), manage the application pipeline and take an active role in the development of processes and communication procedures.

You will participate in student recruitment events such as open days, virtual events and applicant days. Working closely with our Marketing Team, you will ensure that the dBs brand is accurately represented to applicants across all of our channels

The Admissions Advisor role is extensive and varied, demanding a broad range of skills.

Please download the job description for a full description of the post, the duties and responsibilities, and our expectations and competency requirements.

About You

You will have considerable and relevant administration and sales experience, knowledge of UK Higher Education and/or Further Education admissions processes (i.e. UCAS and Student Finance) and experience in using CRM systems (preferably Hubspot). You will have excellent presentation and verbal skills, that will enable you to communicate confidently and foster positive relationships with colleagues both within and outside of your own team.

You will be self-sufficient and capable of target setting and monitoring with the ability to re-prioritise your workload in a fast-moving environment; and be committed to providing an excellent customer service experience for both internal and external customers. Knowledge and awareness of Data Protection, Safeguarding, and Equality legislation are essential, as is sensitivity to maintaining confidentiality, where appropriate.

You will hold a minimum of GCSE Grade 4/C in English and Maths.

Knowledge of Music Technology, Music Production or Games Design, including key terminology, software and equipment, is desirable.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Diversity and open expression are fundamental to creativity . We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees.

What do we have on offer?

Competitive Benefits Package

Salary Scale: £24,000 per annum

Generous Holiday Allocation: 30 days annual leave plus bank holidays.

Paid Leave: Enhanced Maternity, Paternity and Sick pay.

Contract Type: Permanent

About dBs

dBs was established in 1998 and prides itself on having built a dedicated community of students, alumni and staff upon their beliefs.

Inspiring Creators. Empowering Innovation .

We're on a relentless mission to empower creative people by providing the experience, education and opportunities needed to pursue a life in the creative industries.

For 25 years we've been focused on providing an exceptional educational experience that equips you with the technical skills, theoretical knowledge, and entrepreneurial mindset needed to succeed in a constantly evolving industry. Our goal is to empower you to think critically, approach your work with curiosity, experiment, and take risks to push the boundaries of creative technology.

We're big believers that innovation flourishes in a community that's diverse and collaborative. That's why we're dedicated to creating an environment that celebrates and supports a wide range of voices and perspectives. We encourage creativity and the sharing of ideas; a space where everyone is valued and treated with respect, where every member of our community has the opportunity to contribute their unique talents and ideas.

At dBs Institute, we're nurturing a new generation of creative professionals who will use their skills and passion to make a positive impact on the world.

Working for dBs means working with colleagues who are talented, hard-working, dedicated and fun people so that we can give our students the best experience possible.

dBs is part of the Access Creative College wider group.

Applications are to reach us by 28th April 2024 . Please note that we may interview prior to the closing date.

dBs is committed to safeguarding and promoting the welfare of young people and vulnerable adults and we expect all staff and volunteers to share this commitment. This post is subject to enhanced Disclosure & Barring Service (DBS) clearance.