Role: Team Leader - Advice and Admissions - MATERNITY COVER
Location: Tresham College - Corby Campus
Salary/Benefits: Salary is between £29,316 and £34,394 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People's Pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.
Hours/Weeks: 37 hours per week - 52 weeks per year
Contract Type: Fixed Term - Full Time - Fixed until 10 September 2027
This is a
UK based contract, and you are required to have the
Right to Work in the UK. Unfortunately, we're unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.
About the role: We are currently seeking an Advice and Admissions Team Leader to join our Customer Contact and Admissions department at The Bedford College Group
. As a Team Leader, you play an important role in the success of our students through:
- Team Leadership & Performance Management - Lead, develop and manage a team of advisers, ensuring high standards of performance, customer service, KPI achievement and a positive team culture aligned to College values.
- Admissions Strategy & Conversion Management - Oversee the full admissions process, from application to enrolment, ensuring compliance with policies, maximising conversion rates and delivering an outstanding applicant experience.
- Information, Advice & Guidance Delivery - Ensure the provision of accurate, impartial IAG across multiple channels, supporting prospective students to make informed decisions and progress through the learner journey.
- Data, Systems & Compliance Oversight - Maintain accurate CRM and student data records, monitor performance metrics, ensure GDPR compliance and use data insights to drive service improvements.
- Collaboration, Events & Continuous Improvement - Work closely with curriculum and support teams, support recruitment events and campaigns, and contribute to service development, training and continuous improvement initiatives.
About you: - Qualifications, IAG & Professional Development - Educated to Level 3 with GCSE English and maths, with ongoing CPD and holding or working towards a Level 4 IAG qualification to support high-quality service delivery.
- Customer Service, Admissions & Impact Delivery - Proven experience delivering results in a busy, customer-focused environment, contributing to positive student outcomes and achieving service and conversion targets.
- Leadership, Team Management & Performance - Strong leadership capability, able to manage resources effectively, inspire teams and maintain high service standards during peak demand periods.
- Communication, IT & Data Management - Excellent communication skills and high IT literacy, with the ability to analyse data, resolve issues and engage effectively with a wide range of stakeholders.
- Professional Values, Flexibility & Safeguarding - Self-motivated, adaptable and professional, committed to safeguarding, equality and continuous development, with flexibility to travel across campuses and work varied hours.
For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.
Interviews to be held: TBC
Successful candidates must also be able to demonstrate alignment to our organisational
VISION values:
- Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
- Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
- Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
- Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
- Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
- Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
About The Bedford College Group The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.
Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire:"Bedford College, Central Bedfordshire College and"Tresham"College"in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough;"Shuttleworth"College,"a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport"alongside"Silverstone"race circuit."To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.
Safeguarding our Students The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.
This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.
Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.
