About the Role

Level 2 Apprenticeship

Apprenticeship rates are age-related:

Rates Age Annual Salary

Under 18 £12,655

18-20 £16,900

21+ £22,359

The role of customer service is to deliver high-quality products and services to the customers of the organisation. Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or by going out into the customer's own locality. These may be one-off or routine contacts and include dealing with order payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after-care, service recovery, or gaining insight through measuring customer satisfaction. Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.

What You Will Do

• Support and assist with the effective and efficient running of the Hair, Beauty and Media Make-up department.
• Provide assistance and support to collate, monitor and report on attendance data and interventions.
• Undertake general administrative and clerical tasks, including word processing, use of databases, purchase order processing, spreadsheets, email, photocopying, scanning and filing.
• Deal effectively and professionally with telephone and face-to-face enquiries from internal and external customers.
• Support with the booking and locating venues for events/ excursions.
• To support student enrolments within the Group and work with the central MIS/Marketing teams throughout main enrolment.
• To support relevant elements of the admissions process as identified including interviews, offers and taster days.
• To liaise with line manager to support College events including parents' evenings, open evening, and awards event.

About You

• Experience of using Microsoft Office systems and databases, (Word, Excel, Outlook etc.).
• Enthusiasm and confidence in establishing and internal and external relationships.
• Highly organised with the ability to work to demanding deadlines and deliver outcomes in an accurate and timely manner.
• Relates effectively to others, both one to one and in teams, effective in giving and receiving messages both face to face and in writing.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
  • Support Staff 27 days (increasing to 32 days after 5 years service)
  • Academic 37 days
  • Senior Management 37 days
• Generous Pension schemes
  • Teachers' Pension Scheme
  • Local Government Pension Scheme
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities - including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements