Job Title
Senior IT Support Engineer

Location
Ware and Broxbourne Campus - Broxbourne, HRT EN10 6AE GB (Primary)

Salary range and grade
Salary £37,130 - £39,925 p.a. dependent on qualifications and experience

Job Advert

Job - Senior IT Support Engineer

Salary - £37,130- £39,925 per annum depending on experience.

Holiday- 25 days plus bank holidays.

Location - Ware & Broxbourne Campus - Monday to Friday.

Closing Date - 23rd February @ Midday

Join Hertford Regional College as a Senior IT Support Engineer!

Hertford Regional College is excited to welcome a passionate and dedicated IT Support Engineer to our growing college team.

About HRC

HRC are a vibrant, dynamic further education college, recently graded a Good College by Ofsted, with students across two campuses, with ambitious growth and development targets.

HRC put people first - students, staff, the organisations that they partner with, and the local communities that they serve.

The HRC goal is to create a supportive environment for all staff in which they can develop their skills, progress their career and make a real difference in their local community. HRC ethos is evident in everything that they do and are always looking for new colleagues who share the HRC vision and values. As part of the HRC team, you will benefit from fantastic on-site facilities, exciting opportunities for career progression and relevant training opportunities to help you gain the additional skills that you need to reach your full potential.

About the Role
We are seeking a Senior IT Support Engineer to join our IT team, responsible for managing, maintaining, and optimising the college's IT infrastructure. This role combines hands-on technical expertise with strategic support, ensuring reliable and secure IT systems for staff and students. You will contribute to projects that implement modern technologies while supporting and enhancing existing infrastructure across all college sites.

Key Responsibilities
-Maintain, monitor, and troubleshoot IT infrastructure, including servers, networks, storage, backup and connectivity across all college sites.
-Provide advanced third-line IT support for complex technical issues, ensuring timely resolution and excellent service.
-Install, configure, and maintain IT equipment, including servers, network devices, printers, and audio-visual systems, carrying out preventative maintenance and repairs.
-Ensure the security, stability, and compliance of all IT systems, including hardware, software, and network infrastructure.
- Contribute to IT projects, implementing modern, scalable solutions and documenting systems, processes, and resolutions.

About You

✔ Relevant technical or IT-related qualifications (industry certifications or academic degrees)
✔ At least 2-3 years' experience managing and deploying PCs, IT infrastructure, including servers, storage, network devices, and end-user devices, using tools such as Microsoft System Center Configuration Manager, Microsoft Intune, Jamf Pro, or similar
✔ Strong experience working in Microsoft-based network environments, with solid knowledge of PCs, laptops, printers, audiovisual systems, switches, routers, and other network hardware
✔ Hands-on experience with virtualization technologies (Hyper-V, or similar) and SAN storage solutions
✔ Proven experience supporting IT operations within a Helpdesk or Service Desk environment
✔ A passion for IT infrastructure, systems reliability, and enabling seamless technology for users.

Why Join Us?

At HRC, you'll be part of a friendly, supportive team with access to:
- Fantastic on-site facilities
- Genuine opportunities for career progression
-Training to help you reach your full potential
-A workplace where your contribution truly matters
- Ready to Apply?

If this sounds like the perfect role for you, we'd love to hear from you! Please include a supporting statement explaining how your skills and experience make you the ideal candidate.

Applications will be reviewed upon receipt and measured against the Essential criteria, we may close the vacancy early, so don't delay! All positions are subject to a DBS clearance check.
-For further information, please call 01992 411547

Closing Date/Time
23/02/2026 @ Midday