STUDENT SERVICES RECEPTIONIST AND ADMINISTRATION ASSISTANT (2 posts available)
30 hours a week, 38 weeks per year
Salary: £22,011- £22,275 pro rata (Actual £15,204 - £15,386)
Location: one post available at each site (Stafford or Newcastle)

In November 2019 Newcastle and Stafford Colleges Group (NSCG) became the first further education provider in England to achieve outstanding grades in every area of Ofsted's recently reformed Education Inspection Framework (EIF).

The inspection report praised all areas of the College's provision and acknowledged NSCG's 'positive, stimulating and safe learning environment', 'highly motivated staff', and 'learners' exemplary behaviour and attitudes to learning'. It also highlighted the fantastic partnerships the College has with industry.

To read the full Ofsted report for Newcastle and Stafford Colleges Group, please visit the Ofsted Government website, select Find an Inspection Report and search for Newcastle and Stafford Colleges Group.

The group is currently home to a population of over 5,000 full-time students and around 500 students on higher education programmes. We have over 4,000 part-time or adult learners and 2,000 apprentices where we work with over 800 individual employers. Our Sixth Form provision has a reputation for high academic achievement and excellence.

This is an exciting opportunity for a highly motivated, enthusiastic and suitably qualified individual with excellent communication and organisational skills to take on this role within Student Services.

Reporting directly to the Head of Student Services you will be responsible for giving advice and guidance to students on matters relating to finance and non academic support needs.

Duties are varied and include dealing with enquiries to student services effectively and with excellent customer service. Assisting the Student Finance Team in dealing with financial support enquiries and assisting students with accessing application forms and travel pass purchases. Assisting the team with administration tasks which include the production of mail merge documents, databases, posters and flyers.

In addition to a good standard of general education, you should have experience of working in a varied and busy administrative and/or secretarial role. You will have a confident manner with the ability to communicate effectively at all levels, excellent MS Office Skills (Word, Excel and Access) and will be able to work efficiently to tight deadlines. Hours of work are usually office hours Monday to Friday, but occasional attendance at open evenings and employer events will be required.

Main Duties and Responsibilities:

1. To provide administrative support to the Student Services Team.
2. To act as the initial point of contact for all enquiries from students and parents.

Required Skills and Experience:

• Has a good standard of education qualified and be willing to undertake any relevant professional development.
• Has previous experience of working in a varied administrative and secretarial role with outstanding organisational skills.
• Has a confident manner and able to communicate effectively at all levels showing professionalism to visitors and guests.

What's in it for you?
The college offers and excellent benefits package which includes:

• Local Government Pension Scheme (Employer pension contributions 26.4%)
• Cycle to Work Scheme (Salary sacrifice).
• Subsidised Gym Membership.
• Health-related benefits including a subsidised Health Scheme.
• Excellent Training and Development Opportunities (supported with a dedicated budget).
• Free Parking
• On site restaurant and FREE early morning tea/coffee and toast.